FAQ
Touring & Leasing Information
You are welcome to schedule a tour of the property at no cost—appointments are preferred, but walk-ins are accepted based on availability. Walk-ins can only view vacant units due to our 24-hour notice policy for residents. If you want to view a specific unit or floor plan, please make an appointment by calling (844) 356-3620, emailing [email protected], or scheduling online. Virtual tours via FaceTime, Google Meet, and other platforms are also available, and we can provide pictures and videos of many units as well!
We offer 2 and 3-bedroom apartments. Leases are available for as short as 6 months. Contact the leasing office for availability and pricing.
The application processing takes 3–5 days. Fees include:
- $50 application fee per applicant (including co-signers)
- $150 admin fee
- Security deposit based on credit check: $500 up to 1 month's rent ($200 for partnered employer with approved credit)
When applying for a unit after speaking with a leasing consultant, we can send you an invitation to register for your RentCafe account and apply for your desired unit. If applying for a unit or registering on your own, simply follow the prompts and instructions. If you need a registration code or any other information that you are unsure of, your Leasing Office will be happy to help! Please remember that ALL adult tenants and guarantors will need their own separate RentCafe account. It is very important that you utilize your own email address when creating accounts and applying, keeping in mind that other tenants will also need to create accounts and apply with their own email address.
If you do not meet the income requirement of 3x the monthly rent or fail to meet credit/background check standards, a guarantor/co-signer is required. The guarantor must earn 5x the monthly rent and pass a credit/background check. A $50 application fee applies. All guarantor/co-signer information must be from within the U.S.
Policies & Requirements
There is a $250 non-refundable pet fee per pet (this is not a deposit). In addition, pet rent is $30 per pet, per month. No more than two pets per apartment.
We do not allow the following breeds: Pit Bull, German Shepherd, Doberman Pinscher, Chow and Rottweiler. The weight limit is 100 lbs per pet.
If you get a new pet after move-in, please notify the leasing office, and they will provide you with an addendum to sign.
Yes, renters insurance is required as part of your lease. If you haven’t already, please upload your proof of insurance to your resident portal.
To avoid automatic enrollment (and charges) for the property’s Master Policy, your insurance must include:
- Your name and unit number
- The insured property address
- Insurance company name and contact info
- Policy number and active coverage dates
- At least $100,000 in liability coverage
- The property listed as an Additional Interested Party:
- Email: [email protected]
- Mailing Address: P.O. Box 3687 | Coppell, TX 75019
- Incomplete policies
- Quotes, applications, or temporary policies
- Bills, receipts, or handwritten documents
- Anything unofficial or altered
Residents may hang items on walls but must patch any holes before moving out, and painting walls is not permitted.
Trash and recycling pick-up occurs every Friday. Waste Management provides residents with bins. Everything must be bagged tightly and disposed of in the bins given at the time of move-in.
Quiet hours are Sunday–Thursday at 10 PM and Friday–Saturday at 11 PM.
Move-In & Move-Out
All utilities must be transferred to your name, and you will be responsible for any charges from that date forward. A $15 vacant service fee will be applied for the first month, with a $50 fee for any following occurrence. Utilities must remain in your name until the lease ends, even if you move out early.
- For electricity, contact Duquesne Light at 412-393-7100
- For cable/internet, you must have Xfinity. More details can be found under the internet tab of our FAQ.
Activate your included Xfinity Gigabit Wi-Fi before move-in. The service is provided through Onboard and includes high-speed internet, unlimited data, and equipment, all for $65/month billed separately from rent. Sign up through your property's link to get started in minutes (found in your digital move-in packet). For help, contact Onboard at (412) 467-0226 or [email protected].
To buy out of your lease, a fee equal to one month's rent and 90 days' notice is required. After payment, your apartment will be advertised and shown, but you remain responsible for rent until it’s re-rented or 90 days have passed from your official lease break date. Security deposits do not transfer between Walnut Capital communities, and subletting is not permitted.
With Rapid Refund, residents can instantly receive your $500 security deposit (or a deposit amount based on your lease terms and credit) via debit card for a $3.95 fee, or opt for a free mailed check. The primary resident will receive a text with a link to choose their option, update their forwarding address, or let a check be mailed automatically after 12 hours to the address on file.
Per Pennsylvania law, security deposits are returned within 30 days of vacating, provided the unit is surrendered in its original condition (minus normal wear and tear). You will receive a detailed checklist of all items that need to be checked, completed and cleaned. As per your lease, the unit must be returned to our possession as you received it upon moving in. Carpet cleaning will always be deducted if applicable as outlined in your lease. Please note that keys must be returned by 11AM on the lease end date. In addition, final water/sewer fees will be posted after move-out.
Checks cannot be mailed outside the U.S., so if leaving the country, make arrangements with someone in the U.S. to receive your check.
Resident Services & Amenities
We have an on-site maintenance team during office hours and a 24/7 on-call crew for emergencies. Our management team is available during office hours on weekdays and weekends.
If you need a repair in your unit, simply submit a work order through the Walnut Capital App, Online Portal, or by contacting the leasing office. We aim to complete all maintenance requests within 48 hours and will keep you updated on any follow-up work required. For your convenience, maintenance can be completed while you’re away, or we can schedule a time when you’re home—just let us know your preference!
We have dedicated 24/7 emergency maintenance. In the case of an emergency, just give us a call on the emergency line and a maintenance technician will be over as quickly as possible.
The following can be completed in the Walnut Capital Resident App or in your RentCafe Portal:
- Manage Payments: Residents can make one-time payments or set up auto-pay by selecting the payment tab in RentCafe.
- View Lease: Review current lease information and terms.
- Renew Your Lease: View updated lease terms, rental rate etc. and sign incoming documents.
- Opt in for Text Messages: Receive up-to-date information, news and building happenings on your phone.
Reservable amenity spaces can be booked through the Walnut Capital app by selecting the concierge tab and choosing reservations.
Lease renewals are sent out 150 days prior to your lease end date and can be viewed on your resident portal. To review and sign your lease renewal, log into the RentCafe Resident Portal or the Walnut Capital App.
If you are on a browser or directly through RentCafe, select the pencil icon in the menu to view and sign documents, and use the folder icon to access signed documents.
When using the Walnut Capital app, click on the three lines to the left and hit 'Sign Documents'. If you run into any issues, please reach out to your leasing office directly.
If you plan to vacate at the end of your lease, written notice must be provided to the leasing office by the specified deadline.
Emergency & Special Requests
Vendors and other service providers are permitted, however, we request you inform the leasing office to properly provide building and unit access. Please let the leasing office know when to expect the vendor and we are happy to give them access to your apartment.
Neighborhood
- Ross Township – A peaceful suburb just north of the city, known for spacious homes, green space, and excellent schools
- Bakery Square – A mixed-use development with shops, tech offices, and dining
- East Liberty – A revitalized neighborhood with retail, restaurants, and culture
- Oakland – Home to major universities and hospitals
- South Side – Popular for its nightlife and riverside attractions
- Shadyside – A walkable, boutique-filled neighborhood with charm
Ross is home to families, professionals, and retirees who enjoy suburban living with easy access to the city. Residents are often drawn by the good schools, quiet neighborhoods, and proximity to shopping and parks. We follow fair housing laws and offer equal housing opportunities regardless of race, color, religion, sex, national origin, disability, familial status, or any other protected class.
- Shop and dine along McKnight Road and at North Hills Village
- Spend time outdoors at parks and walking trails
- Visit local attractions, golf courses, and community centers
- Enjoy family-friendly entertainment, restaurants, and seasonal events
- Retail stores, restaurants, and hospitality businesses
- Medical offices and healthcare facilities
- Schools within the North Hills School District
- Offices and logistics hubs with easy highway access
Highland Village offers the feel of a home with the ease of apartment living:
- Spacious 2- and 3-bedroom townhomes with attached garages and private decks
- Updated interiors featuring modern kitchens, high ceilings, and in-home laundry
- Community clubhouse, fitness center, outdoor pool, and pet-friendly green space
- 24/7 maintenance, professional on-site team, and quick access to major roads
- Located near top shopping, dining, and schools in the heart of Ross Township
- Just 10 minutes from downtown Pittsburgh
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